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The goal of mediation is constructive, lasting conflict resolution. The sooner a conflict can be resolved, the less damage it will cause. The more difficult and complex a conflict, the more it is suitable for mediation.

If parties address a judge, they give up control over their case. Mediation is based on the parties' own responsibility. The mediator works without power to decide; the decision is up to the parties.

The mediator's task is to give a strong guidance and a clear structure to the me-diation process. He is expected to be able to get to the roots of the dispute. He works with energy, patience and persistence to raise communication between the parties to a level where they may develop mutual understanding and respect.